Last Updated: September 20, 2024

1. Introduction

Welcome to Velvetine Majesty’s Shipping Policy. We aim to provide a smooth and efficient shopping experience, ensuring your orders are delivered to you promptly and reliably. This policy covers our shipping procedures, including processing times, delivery estimates, and shipping costs for both domestic and international orders.

2. Order Processing

Processing Time: Orders are processed within 2 to 3 business days. This timeframe allows us to conduct thorough quality checks to ensure that each product meets our high standards before shipment. Please note, this processing time is in addition to shipping time.

3. Shipping Times

Standard Shipping (Domestic): Estimated delivery time is 5-7 business days from the date of shipment. Shipping costs for standard delivery are calculated at checkout based on your location and the weight of your order.

Express Shipping (Domestic): Estimated delivery time is 2-3 business days from the date of shipment. Additional shipping costs apply for express shipping and are calculated at checkout.

International Shipping: Estimated delivery time is 2-3 weeks depending on the destination country. International shipping costs are calculated at checkout based on the delivery location and weight of your order.

4. Shipping Methods

Carriers: We use a range of carriers to ensure reliable and timely delivery. The specific carrier used will be detailed in your order confirmation and tracking information.

5. Delivery Times

Estimates: The delivery times provided are estimates and begin from the date of shipment, not the date of purchase.

Potential Delays: Delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or issues with the carrier. Velvetine Majesty is not responsible for delays resulting from these factors.

6. Shipping Costs

Cost Calculation: Shipping costs are calculated at checkout based on the delivery location and the weight of your order. The total shipping cost will be displayed before you complete your purchase.

7. Order Tracking

Tracking Information: After your order has shipped, you will receive an email with a tracking number. Use this number to track your shipment through the carrier’s tracking system.

8. Address Accuracy

Customer Responsibility: It is important to provide a complete and accurate shipping address. Velvetine Majesty is not liable for any issues or delays arising from incorrect or incomplete addresses.

9. Shipping Restrictions

Domestic Shipping: Currently, we ship throughout the United States.

International Shipping: We also offer international shipping. Please note that international shipments may take 2-3 weeks to reach you, depending on the destination country. Shipping costs and delivery times will be calculated at checkout.

10. Customs Duties and Taxes

Additional Costs: International orders may be subject to additional taxes, customs duties, or fees imposed by the destination country. These costs are the responsibility of the customer and are not included in the shipping charges. We encourage you to check with your local customs office for any additional costs that may apply.

11. Lost or Damaged Packages

Responsibility: Velvetine Majesty is not responsible for lost or damaged packages once they are with the carrier. For any issues with lost or damaged packages, please contact the carrier directly using the tracking information provided.

12. Contact Us

If you have any questions or concerns about our shipping policy or your order, please reach out to us:

Velvetine Majesty
Email: support@velvetinemajesty.com